Louis Vuitton Gold Coast Pacific Fair

On the 16 January 2024, My family and I visited the Pacific Fair Louis Vuitton store with the intention of purchasing a wallet. Unfortunately, our experience was far from satisfactory. Despite wandering around the store, we were not greeted by any staff members. Feeling a bit discouraged, I eventually approached the main counter where five staff members were standing. Surprisingly, none of them made eye contact or offered any assistance. I had to actively seek help myself. One of the staff members could be over-heard talking to another staff members about another customers babies, blue eyes. This lack of attention and poor customer service left a significant impact on our decision-making process. Considering the price range of the wallets we were interested in, which exceeded $1,000, we ultimately decided not to make a purchase. It was disheartening to witness such subpar service at a renowned high-end store like Louis Vuitton. What made the experience even more disappointing was the fact that my 11-year-old daughter was with me, and it was her first time visiting a Louis Vuitton store. She, too, was taken aback by the unsatisfactory level of service provided. Overall, our visit to the Pacific Fair Louis Vuitton store was marked by a lack of attention, poor customer service, and ultimately, a decision not to invest in their products.

My first visit to the store and was pleasantly surprised . The service for the whole experience was impeccable. There is a staff assigned to you throughout the store . Mine was friendly, helpful and patient. The store also had a designer who explained to me the personalised services available. They allow you to take photos but not videos (I asked). I just wished they served champagne given its festive seasons :) Will be back for sure . And lesson learnt, book ahead for an appointment so you dont have to wait in the line outside.

Love shopping here. Always have a great experience even when we are just window shopping. They have a great selection of clothing and bags. It's a place to spoil that someone special. I love their fragrances. There is always a unique story behind every piece which I love. Great service which the staff aren't pushy at all and very accommodating. Thank you everyone at the Pacific Fair Store.